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International Orders

Which countries do you ship to?

We currently ship to 155 countries. The courier is dependent on country of destination and can be viewed at checkout. View the complete list here.

What methods of payment do you accept?

We accept PayPal, Amazon Pay and the following credit cards: American Express, Visa, MasterCard, and Discover.

Do you accept international credit cards?

We accept the following international credit cards: American Express, Visa, MasterCard, and Discover.

What is included in the shipping costs?

The shipping costs include all customs and duties. Please note that international orders may be subject to customs clearance procedures upon reaching the destination country, which may cause delays. Shipments to Russia may incur fees beyond the delivery estimates.

What is your return policy?

We accept returns for items in their new, unused condition with all garment tags still attached. Merchandise must be shipped within 30 days of the delivery date. View our complete Return Policy here.

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 30 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

When can I expect my order to arrive?

Orders will be processed and shipped the next business day and are expected to arrive within seven to thirteen business days. Please note that international orders may be subject to customs clearance procedures upon reaching the destination country, which may cause delays beyond the delivery estimates.

How do I find my size using international sizing?

Please refer to our Size Guide, where you can find your best fit using our International Size Conversion.

Are all prices displayed in US dollars?

Yes. We recommend using a currency converter website in order to calculate the cost in your local currency.

Merchandise & Availability

Are the colors of the dresses true to what I see in the pictures online?

While we do our best to ensure that the photos we upload are true to the color of the dresses, you may experience a slight variation in color due to your computer monitor.

I just saw the fashion show in New York. How long does it take for a new season’s collection to become available to purchase online?

It typically takes five to eight months for a new collection to be made available for purchase online. Please subscribe to our email newsletters to receive the latest updates.

I saw a style on your site but later when I returned back, it was not available. What should I do?

Please contact Customer Service, who can advise if a particular style will be made available again or can be purchased as a Special Order. If you are looking for a particular size that is no longer in stock, you can opt to be notified if your desired size becomes available by selecting ‘Don’t see your size?’ on the product page.

Are there more colors available for purchase than what I see online?

All colors available for purchase online will be listed on the product page. If you are looking for a particular color that is not listed, please contact our Las Vegas Boutique as you may be able to place a Special Order.

If a style is out of stock, will you be getting any more in stock?

Please contact Customer Service, who can advise if a particular style will be made available again or can be purchased as a Special Order.

Can I be notified if a size is added back in stock?

Yes, if you are looking for a particular size that is no longer in stock, you can opt to be notified if your size becomes available again by selecting ‘Don’t see your size?’ on your desired product’s page.

Merchandise Care

How do you recommend I care for my dress?

We recommend following the care instructions indicated on the care label inside the dress and taking your dress to a trusted and experienced cleaner.

Can my dress be repaired?

Quality is our highest priority. We will be happy to replace or repair any item purchased that is the result of defects in material or workmanship. However, we cannot process repairs for merchandise defective as a result of normal wear and tear or any damages incurred during the dry cleaning or alteration process.

Orders & Payment

Do I need to create an account to place an order?

No. Simply choose to checkout as a guest and continue through the checkout process. However, with an account, you can personalize your shopping experience, be the first to know about new arrivals, special offers and more.

Can I place an order over the phone?

Yes, please call Customer Service (1-855-827-4654), who can facilitate your order over the phone. Be sure to reference the style number and color of the item(s) you are interested in purchasing.

Which methods of payment do you accept?

We accept PayPal, Amazon Pay and the following credit cards: American Express, Visa, MasterCard, and Discover.

Do you accept international credit cards?

We accept the following international credit cards: American Express, Visa, MasterCard, and Discover.

How can I be sure my payment details are secure?

We use Authorize.net to ensure your payment details are secure. You can also review our Privacy Policy here.

How do I know if my order has been placed?

You will receive an email confirmation to let you know your order has been received and processed. If you do not receive a confirmation email please contact Customer Service to confirm your order has been received.

Can I change or cancel my order once it has been processed?

If your order has not yet shipped, we will do our best to change or cancel your order once it has been processed. Please contact Customer Service as soon as possible to see what options are available.

I received a refund notification but did not request to cancel my order. Does this mean my order will not ship?

We apologize for any inconvenience this may have caused. The size or color you ordered may have been out of stock. Please allow up to 10 business days for the refund to be reflected in your account.

Returns & Exchanges

What is your return policy?

We accept returns for items in their new, unused condition with all garment tags still attached. Merchandise must be shipped within 30 days of the delivery date. View our complete Return Policy here.

Are discounted styles eligible for return?

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 30 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

Are special orders eligible for return?

Since special orders are custom-made to your request, they are not eligible for a return/exchange of any kind.

Are Online Exclusive styles eligible for return?

Yes, our return policy is available here.

Can I return an online or phone order in-store?

At this time, we do not allow for items to be returned to our stores, though we do include a pre-printed return label to allow for an easier return process.

How much is return shipping?

All US returns made with our prepaid UPS return label are free. For all other returns, customers are responsible for paying for return shipping costs.

How long will it take to receive a refund?

Please allow up to 10 business days after we receive your return for processing. Once your refund is issued a credit confirmation email will be sent to the email address your order was placed under. An additonal processing time may apply for your bank to complete the refund.

What should I do if my order is damaged?

We apologize. If your order arrives damaged, please contact Customer Service as soon as possible.

Are any styles final sale?

Any style that has been marked FINAL SALE on the product page and shopping cart is not eligible to be returned for a refund. Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 30 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

How do I return or exchange a gift?

Please contact Customer Service, who can assist you with this request.

How do I know that you received my return?

While we do not send confirmation emails when your return is received, we will send a credit confirmation email once your refund or store credit has been issued. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Shipping

How soon will my order be shipped?

Orders placed Monday - Thursday will be processed and shipped on the next business day, excluding holidays. If your order is placed Friday - Sunday it will be processed the following business day. More information on shipping & delivery is available here.

When can I expect my order to arrive?

The estimated arrival of your order will vary based on the shipping option that you selected. Orders shipped with UPS 2nd Day Air are expected to arrive within 2-3 business days, while orders placed with UPS Ground are expected to arrive within 3-6 business days. Overnight orders that ship on Friday will not be delivered until the following Monday. Delivery time frames for overnight delivery is estimated to be 1-2 business days. More information on shipping & delivery is available here.

Do you ship internationally?

Yes, we offer international shipping to 155 countries. View the complete list here.

Do you offer overnight shipping?

Yes, for an additional $40.

Can I change my shipping method after my order has been placed?

If your order has not already been prepared for shipping, you may contact Customer Service to change the shipping method.

Can I track the status of my order?

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information. You can also check the status of your order under My Account.

Has my order been shipped?

We will email you a shipping confirmation once your order has shipped. This email will include a UPS tracking number to track the status of your shipment.

Can I pick up my order in-store?

At this time, we do not allow for items to be picked up in our retail stores, though we do offer different expedited shipping options to allow for a speedy delivery.

Can I ship to a different address than my billing address?

At checkout you will be prompted to enter your billing information. Below the BILLING INFORMATION field is an option to "Ship to the same address". To ship to a different address simply click the box with a check mark to deselect the option. Once the box is deselected a new form field for "SHIPPING INFORMATION" will be available.

Sizing

Are the measurements listed on the Size Guide true to size?

Yes, the measurements listed on our Size Guide provide the best guidelines for finding your true fit.

How do I find my size using international sizing?

Please refer to our Size Guide, where you can find your best fit using our International Size Conversion.

What should I do if my size is not listed on the Size Guide?

If you are between sizes, we recommend going one size down as our dresses tend to run slightly large. If you continue to have difficulty finding your size, please contact Customer Service, who can assist with finding your best fit.

Will the gowns drag if you are not as tall as the model?

We advise hemming your gown if it drags too much as to avoid snagging or attracting dirt. We do recommend wearing heels with our gowns if your measurements are shorter than the approximate length from natural waist to hem listed on our product pages.

Can the dresses be altered?

Usually, though we recommend taking them to a trusted and experienced tailor.