FREE GROUND SHIPPING ON ALL USA ORDERS

Domestic Returns

As a company known for its fit and quality, we want you to be completely satisfied. If for any reason you are not pleased with your order, we are happy to accept a return following the guidelines below:

Merchandise must be shipped within 30 days of the delivery date.
To ensure that items are sufficiently protected in transit, we recommend you send them to us in the original packaging.

Items should be in their new, unused condition, with all garment tags attached, and must be free of stains, pet hair, floor debris, odors and pin marks.
Items not returned in original condition may be refused or subject to a $75 restocking fee.

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 30 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

Returns should be shipped from a UPS drop box or UPS store.
If you would prefer to use your own carrier, please ship package to:

SHO
Attn: Returns
3016 East 44th Street
Los Angeles, CA 90058

US returns made with our prepaid UPS return label are free of charge. For all other returns, customers are responsible for paying for return shipping costs.
All correctly returned products will be refunded to the original purchaser. Processing may take up to 10 business days to complete. After processed, refunds may take up to 3 business days to reflect on your bank statement depending on the method of payment used.

Please note: We only process returns for items purchased via the online store. Merchandise purchased in-store must be returned to the boutique. Merchandise purchased from department stores / specialty stores must be returned to the store from which it originated.

International Returns

As a company known for its fit and quality, we want you to be completely satisfied. If for any reason you are not pleased with your order, we are happy to accept a return following the guidelines below:

Merchandise must be shipped within 30 days of the delivery date.
To ensure that items are sufficiently protected in transit, we recommend you send them to us in the original packaging.

Items should be in their new, unused condition, with all garment tags attached, and must be free of stains, pet hair, floor debris, odors and pin marks.
Items not returned in original condition may be refused or subject to a $75 restocking fee.

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 30 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

SHO
Attn: Returns
3016 East 44th Street
Los Angeles, CA 90058
United States

All correctly returned products will be refunded to the original purchaser. Processing may take up to 10 business days to complete. After processed, refunds may take up to 3 business days to reflect on your bank statement depending on the method of payment used. THE COST OF DUTIES, TAXES AND OTHER SHIPMENT COSTS WILL NOT BE REFUNDED.

Please note: We only process returns for items purchased via the online store. Merchandise purchased in-store must be returned to the boutique. Merchandise purchased from department stores / specialty stores must be returned to the store from which it originated.